Privacy Policy

1 Definitions

The following definitions apply throughout this Privacy Policy:

• "mpo14" / "We" / "Us" / "Our" — The company operating the mpo14 online betting platform at https://mpo14.cam and its parent, subsidiary, and affiliated entities.
• "You" / "User" / "Data Subject" — Any individual who accesses the mpo14 Platform, creates an Account, or otherwise interacts with our services.
• "Personal Data" — Any information that directly or indirectly identifies a living individual, including name, email address, phone number, IP address, device identifiers, and financial data.
• "Processing" — Any operation performed on Personal Data, including collection, storage, retrieval, use, disclosure, transmission, deletion, or destruction.
• "Controller" — mpo14, as the entity that determines the purposes and means of Processing your Personal Data.
• "Processor" — Any third-party service provider that Processes Personal Data on mpo14's behalf, subject to written data processing agreements.
• "Consent" — A freely given, specific, informed, and unambiguous indication of your agreement to the Processing of your Personal Data for a stated purpose.
• "Platform" — The mpo14 website at https://mpo14.cam, all associated subdomains, mobile interfaces, and API endpoints.
• "Account" — The registered user profile created when you sign up to use the mpo14 Platform.
• "KYC" — Know Your Customer — the identity and age verification process required under our anti-money laundering obligations.

2 Scope & Application

This Privacy Policy applies to all Personal Data collected, processed, or stored by mpo14 in connection with the operation of the Platform. It applies to all Users, including registered Account holders, visitors who browse the Platform without registering, and individuals who contact our customer support team.

By accessing the mpo14 Platform or creating an Account, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your Personal Data as described herein. This Policy should be read in conjunction with our Terms & Conditions, which govern your use of the Platform generally.

The Platform is intended for use by individuals who are residents of Indonesia and who are at least 21 years of age. If you are under 21 or do not reside in Indonesia, you must not use the Platform and must not submit any Personal Data to us.

3 Data We Collect

3.1 Categories of Personal Data

mpo14 collects Personal Data across the following categories, depending on how you interact with the Platform:

3.2 Data We Do Not Collect

mpo14 does not collect the following categories of sensitive personal data unless specifically required by law or a regulatory directive:

• Religious or political beliefs or affiliations.
• Racial or ethnic origin.
• Medical or health records (except where relevant to a responsible gaming self-exclusion request).
• Biometric data beyond the liveness check photograph described above.

3.3 Data from Third Parties

We may receive Personal Data about you from third-party sources, including:

• Identity verification service providers used to conduct KYC checks.
• Payment processors and banking partners (BCA, BRI, BNI, Mandiri, and e-wallet providers) confirming transaction status.
• Fraud detection and anti-money laundering screening services.
• Publicly available registers and sanctions lists consulted during compliance checks.

4 How We Use Your Data

mpo14 processes your Personal Data only for the purposes listed below. We do not use your data for any purpose incompatible with those stated here without first obtaining your explicit consent.

• Account Creation and Management: To register your Account, verify your identity and age (21+ requirement), and maintain accurate account records throughout your relationship with mpo14.
• Payment Processing: To facilitate deposits via local Indonesian bank transfers (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja), and to process approved withdrawal requests promptly.
• Regulatory Compliance: To meet our obligations under applicable anti-money laundering (AML), counter-terrorist financing (CTF), and Know Your Customer (KYC) regulations, including the filing of required reports with relevant international regulatory authorities.
• Platform Operation and Security: To deliver betting and gaming services, detect and prevent fraud, investigate suspicious activity, enforce our Terms & Conditions, and maintain the integrity of the Platform.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance.
• Responsible Gaming: To monitor gaming behaviour for indicators of problem gambling, enforce self-exclusion and deposit limit requests, and refer users to support resources where appropriate. Visit our Responsible G aming page for more information.
• Service Improvement: To analyse aggregated, anonymised usage data for the purpose of improving Platform features, user experience, and game content offerings.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have opted in to receive such communications. See Section 13 for full details.

5 Legal Basis for Processing

mpo14 processes your Personal Data on the following legal bases, consistent with internationally recognised data protection principles:

• Contractual Necessity: Processing required to perform our obligations under the Terms & Conditions — including account management, payment processing, and service delivery — is carried out on the basis that it is necessary for the performance of the contract between you and mpo14.
• Legal Obligation: Processing required for KYC verification, AML/CTF compliance, fraud investigation, and the retention of transaction records is carried out on the basis that it is necessary to comply with applicable legal and regulatory obligations.
• Legitimate Interests: Processing for Platform security monitoring, fraud detection, and internal analytics is carried out on the basis of mpo14's legitimate interest in maintaining a safe, fair, and commercially viable betting environment, provided that such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for direct marketing communications and the placement of non-essential cookies is carried out on the basis of your explicit, freely given consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Cookies & Tracking

6.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and to remember certain preferences or session information. mpo14 uses cookies and similar tracking technologies — including local storage, session storage, and pixel tags — on the Platform.

6.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session authentication cookies that keep you logged in during an active betting session. These cookies cannot be disabled without impairing Platform functionality.
• Performance Cookies: Collect anonymised data about how users navigate the Platform — including which pages are visited most frequently and whether users encounter error messages. This data is used to improve Platform performance and reliability.
• Functional Cookies: Remember your preferences such as language settings, preferred odds format, and regional time zone (defaulting to WIB, UTC+7). These cookies enhance your experience but are not strictly required.
• Analytics Cookies: Allow mpo14 to measure aggregate audience behaviour on the Platform. Analytics data is processed in anonymised, non-personally-identifiable form.

6.3 Managing Cookies

You may control cookie preferences through your browser's settings at any time. Disabling strictly necessary cookies will prevent you from accessing account-restricted areas of the Platform. Disabling other cookie categories will not affect your ability to place bets or use core Platform features, but may reduce the quality of your personalised experience.

7 Data Sharing & Third Parties

7.1 Who We Share Data With

mpo14 does not sell your Personal Data. We share your data only with the following categories of third parties, and only to the extent necessary for the stated purpose:

• Payment Processors and Banking Partners: Your financial data is shared with Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) solely to facilitate deposits and withdrawals.
• Identity Verification Providers: Your Identity Data and Verification Media are shared with our KYC technology partner to conduct age and identity checks. This partner processes data exclusively on our behalf under a binding data processing agreement.
• Fraud Detection and AML Screening Services: Transaction data and identity information may be cross-referenced against international watchlists and sanctions databases by specialised compliance service providers.
• Cloud Infrastructure Providers: Personal Data is stored on secure cloud servers. Our infrastructure partners process data only as instructed by mpo14 and under strict contractual data protection obligations.
• Customer Support Platforms: Communications Data (live chat logs, email correspondence) is processed by our customer support technology vendor. Indonesian-speaking support agents are available 24/7 to assist registered members.
• Regulatory Authorities: Where required by law or a valid regulatory directive, mpo14 will disclose Personal Data to relevant authorities. We will notify you of such disclosures unless prohibited by law from doing so.

7.2 No Unauthorised Third-Party Marketing

Under no circumstances does mpo14 share your Personal Data with third-party advertisers, affiliate networks, or data brokers for independent marketing or profiling purposes. Any affiliate or referral partners who introduce users to the Platform do not receive access to individual user Personal Data.

8 International Data Transfers

mpo14 operates internationally, and your Personal Data may be transferred to and processed in countries outside Indonesia. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data, including:

• Standard contractual clauses or equivalent data transfer mechanisms with all recipient entities.
• Transfer only to countries or entities that maintain data protection standards equivalent to or exceeding those applicable in Indonesia.
• Binding data processing agreements with all third-party Processors that receive transferred data.

By using the mpo14 Platform and submitting your Personal Data, you acknowledge and consent to the possibility of such international transfers in accordance with the safeguards described in this Section.

9 Data Retention

mpo14 retains your Personal Data for no longer than is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account Data (Identity, Contact, Financial): Retained for the duration of your active Account plus a minimum of 5 years following Account closure, in line with international AML regulatory requirements.
• Transaction Records (Deposits, Withdrawals, Betting History): Retained for a minimum of 5 years from the date of each transaction.
• KYC Verification Documents: Retained for 5 years from the date of verification or Account closure, whichever is later.
• Customer Support Communications: Retained for 2 years from the date of the last interaction, to facilitate dispute resolution and service quality review.
• Technical and Log Data (IP Addresses, Session Logs): Retained for 12 months from the date of collection, after which they are deleted or anonymised.
• Marketing Preferences and Consent Records: Retained for the duration of your Account or until you withdraw consent, plus 1 year thereafter as a record of your consent history.

Upon expiry of the applicable retention period, Personal Data is securely deleted or permanently anonymised so that it can no longer be attributed to you as an individual.

10 Your Data Rights

As a User of the mpo14 Platform, you have the following rights in relation to your Personal Data. To exercise any of these rights, please contact us at [email protected]. We will respond within 30 calendar days of receiving a verifiable request.

11 Security Measures

mpo14 employs a multi-layered security framework to protect your Personal Data against unauthorised access, disclosure, alteration, or destruction. Our security measures include, but are not limited to:

• Transport Security: All data in transit between your device and our servers is encrypted using TLS 1.3 with 256-bit SSL certification.
• Data at Rest Encryption: Sensitive Personal Data stored in our databases — including identity documents and financial records — is encrypted using AES-256 encryption at rest.
• Access Controls: Access to Personal Data within mpo14 is restricted on a strict need-to-know basis. Staff access is governed by role-based access controls and is logged for audit purposes.
• Two-Factor Authentication (2FA): All internal administrative systems require multi-factor authentication. Users are also strongly encouraged to enable 2FA on their own Accounts for additional protection.
• Penetration Testing: Our Platform undergoes regular independent security audits and penetration testing by qualified third-party security firms.
• Incident Response: mpo14 maintains a documented data breach response plan. In the event of a confirmed breach affecting your Personal Data, we will notify you within 72 hours by email to your registered address.

12 Children's Privacy

The mpo14 Platform is strictly intended for individuals who are 21 years of age or older. We do not knowingly collect, process, or store Personal Data from persons under the age of 21. If you believe that a minor has accessed our Platform or submitted Personal Data to us, please contact us immediately at [email protected].

Upon receiving a credible report of underage data collection, mpo14 will promptly investigate the matter, close any associated Account, delete or return all associated funds in accordance with our Terms & Conditions, and permanently delete all Personal Data collected in connection with the underage registration from our systems.

13 Marketing Communications

13.1 Opt-In Basis

mpo14 sends promotional communications — including bonus offers, seasonal promotions tied to events such as Ramadhan and Idul Fitri, tournament announcements, and platform update notifications — only to Users who have explicitly opted in to receive such communications at the time of account registration or through their Account settings.

13.2 Types of Marketing Communications

• Email newsletters featuring promotional offers and platform news.
• SMS notifications regarding deposit bonuses, withdrawal confirmations, and account security alerts.
• In-platform promotional banners and pop-up notifications during active sessions.

13.3 Withdrawing Consent

You may withdraw your consent to receive marketing communications at any time by:

• Updating your notification preferences within your Account settings dashboard.
• Clicking the "unsubscribe" link included in every promotional email.
• Contacting our support team at [email protected] with a written opt-out request.

Withdrawal of marketing consent does not affect the delivery of transactional communications such as deposit confirmations, withdrawal notifications, KYC status updates, and security alerts — these are sent on the basis of contractual necessity and cannot be opted out of while your Account remains active.

14 Changes to This Policy

mpo14 reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory guidance. When material changes are made, we will notify registered Users by email to their registered address and by displaying a prominent notice on the Platform at least 7 calendar days before the changes take effect.

The updated Policy will always be accessible at https://mpo14.cam/privacy-policy, with the "Last Updated" date revised accordingly. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you must close your Account and cease using the Platform.

15 Contact & Data Requests

15.1 Data Protection Contact

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, please contact the mpo14 data protection team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Response Time: We aim to acknowledge all data-related enquiries within 24 hours and provide a substantive response within 30 calendar days.
• Support Hours: 24/7, including Indonesian national holidays (WIB, UTC+7). Indonesian-speaking agents are available upon request.

15.2 Submitting a Data Rights Request

To exercise any of the rights described in Section 10, please email [email protected] with the subject line "Data Rights Request" and include the following information:

• Your full name as registered on your mpo14 Account.
• Your registered email address.
• A clear description of the right you wish to exercise (e.g., access, rectification, erasure, portability).
• Any supporting information that would help us locate and verify your Account.

We may ask for additional identity verification before processing your request to ensure that Personal Data is not disclosed to or deleted on behalf of an unauthorised party. All verified requests are processed at no charge to you.

15.3 Related Policies

This Privacy Policy is part of a suite of policies governing your use of the mpo14 Platform. We encourage you to also review our Terms & Conditions and our Responsible Gaming policy to fully understand your rights and obligations as a mpo14 member.